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- Reviewing current-state retail business processes and identifying areas for improvement
- Advising on ERP and planning system requirements (e.g., assortment, allocation, purchase planning)
- Supporting development of functional specs and change management strategy
- Designing actionable BI dashboards to empower cross-functional decision-making
Facilitated workshops and interviews with planning, merchandising, operations, and IT leaders to capture business requirements and pain points
Mapped current-state workflows across core retail functions, identifying manual workarounds and legacy system gaps
Recommended future-state processes, leveraging best practices in assortment planning, inventory flow, and financial planning
Collaborated on ERP functional requirements, ensuring new tools supported category-specific workflows and scalable business rules
Built a KPI framework and dashboard design for executive and operational visibility, using tools like Power BI for inventory, sell-through, and margin analytics
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Enabled change management and adoption, equipping business and IT teams with training, playbooks, and hands-on guidance to ensure new systems and processes were embedded smoothly across the organization.
